Volunteer

At The Crossroads could not operate without the help of hundreds of volunteers; we would like you to become one of them! We are looking for volunteers who are enthusiastic, consistent, and professional, who want to use their time to make a difference in their community. We seek a diverse volunteer base that includes people from all backgrounds.

We have volunteer opportunities that vary in their level of commitment – from monthly opportunities to regular responsibilities that take a few hours every week. Consistency is central to our core values in every aspect of our work, and we want people who will honor whatever commitment they choose to make.

ATC is committed to providing our volunteers with the support and training necessary to do their jobs well, and to help you connect with our organization in a way that is both fulfilling and fun.

You will make a huge impact on our organization! Every hour that you spend volunteering is another hour that our staff can spend with our clients, helping them achieve their goals. Since we see more than 1,000 young people each year, the demand for our time is great, and our volunteers are essential to our ability to meet our clients’ needs. Want a few more reasons why you should become a part of the ATC volunteer team? 1) Our staff will love you forever! 2) You’ll have the opportunity to meet cool new people! 3) It’s a great way to build and diversify your resume! 4) Multiple volunteers have gone on to become staff members with ATC.

Click on a volunteer position to see a position description:

Food Bank Shopper
Food Bank Delivery Attendant
Food Bank Supply Stocker
Clothing Room King or Queen
Prep Room Organizer
Office Hours Savior
Birthday Card Maker
Transcriber
Envelope Addresser
Outreach Volunteer
In-Kind Donations Guru
Community Research Assistant
Chore Champion
Office Manager
Development Associate

If you are interested in volunteering, please send an email with the following information to Rob Gitin at volunteer@atthecrossroads.org.

- Which volunteer roles are of interest to you
- What times and days of the week you would be available to volunteer
- How often you would like to volunteer (daily, weekly, monthly, as needed, etc.)
- A brief explanation of why you are interested in volunteering at ATC
- Your contact information

If you would like to be on our general volunteer email list, where you will receive monthly emails about our volunteer supply prep nights, please email getinvolved@atthecrossroads.org with the subject heading “add me to your email list”.

Food Bank Shopper

Position Reports to: Volunteer Coordinator

Job Purpose Summary: The San Francisco Food Bank is a non-profit organization that collects donations of food and non-food items and redistributes them to other non-profits at an extremely low cost. Each year, ATC spends about $12,000 at the Food Bank, and receives about $200,000 worth of goods (pretty cool, no?). Currently, ATC staff members go to the Food Bank twice a week: once weekly to collect and deliver supplies back to our office, and once to collect and have supplies delivered by the Food Bank. It can be a lot of fun to go to the Food Bank. Every week there are new items, and you never know what you’ll get. It’s like shopping at your favorite clothing store, waiting to see what exciting new items they have, except they are always on sale, and someone else is paying.

Key responsibilities and Accountabilities:

We would need people to commit to going to the food bank either every week or every other week for a period of at least six months

The total amount of time, from when you arrive at the food bank to when you leave ATC would be about 2 hours

This position requires a car, driver’s license, and car insurance. You also need to be in decent shape in order to lift the boxes

Often, the first impression that we make on our clients is formed by the quality and diversity of the items we have to offer. You would be helping us make sure that our clients get their basic needs met. In addition you would be required to get to know what items and in what amount help us achieve this objective

Training Provided:

An organizational and office introduction: 2 hours

The Food Bank’s shopper training: 2 hours

Shadowing staff shoppers about 3 times: 6 hours

Additional training as needed

Position Details: The Food Bank is open from 8AM-3PM, Monday through Friday. These are the only hours when you could do the shopping. Mondays and Wednesdays are our current shopping days – these would be ideal, but other days may work.

 

Food Bank Delivery Attendant

Position Reports to: Volunteer Coordinator

Job Purpose Summary: The San Francisco Food Bank is a non-profit organization that collects donations of food and non-food items and redistributes them to other non-profits at an extremely low cost. Each year, ATC spends about $12,000 at the Food Bank, and receives about $200,000 worth of goods (pretty cool, no?). After a staff person or volunteer goes shopping at the Food Bank, once a week the Food Bank delivers our order. The Food Bank Delivery Attendant will be in the office for 3 hours to prepare for and receive the delivery.

Key responsibilities and Accountabilities:

Being timely

Overseeing the delivery of our food supplies, including operating the freight elevator

Ability to lift somewhat heavy boxes onto handcarts and push the handcarts into our office (a pretty short distance)

A willingness to keep busy with various tasks as you wait for the Food Bank to arrive

Training Provided:

An organizational and office introduction: 2 hours

Shadowing a staff person in completing your duties: 6 hours

Additional training as needed or desired

Position Details: Currently our Food Bank Delivery arrives on Thursday between 10am and 1pm. We need someone who can be in the office that entire stretch of time, although the hours may be significantly shorter if the Food Bank arrives on the early side.

 

Food Bank Supply Stocker

Position Reports to: Volunteer Coordinator

Job Purpose Summary: The San Francisco Food Bank is a non-profit organization that collects donations of food and non-food items and redistributes them to other non-profits at an extremely low cost. Each year, ATC spends about $6,000 at the Food Bank, and receives about $120,000 worth of goods (pretty cool, no?). Currently, ATC staff members go to the Food Bank twice a week: once weekly to collect and deliver supplies back to our office, and once to collect and have supplies delivered by the Food Bank. We need volunteers for the two days that supplies arrive at our office to restock our cabinets and back stock areas.

Key responsibilities and Accountabilities:

Unpack the Food Bank supplies

Restock our cabinets and back stock area

Be neat and organized

Able to lift boxes short distances

Attention to detail

Training Provided:

An organizational and office introduction: 2 hours

Shadowing a staff member completing the task: 6 hours

Any additional training as needed or desired

Position Details: Currently the Food Bank delivery arrives on Mondays by 12pm and Thursdays by 12pm. The hours are anytime after 12pm on Monday and Thursday.

 

Clothing Room King or Queen

Position Reports to: Volunteer Coordinator

Job Purpose Summary: Each year, we give away hundreds of thousands of dollars worth of clothing to our clients, and they love it! When you are broke and have been wearing the same clothes for a few days, it makes a big difference to get a new t-shirt, pair of pants, underwear and socks. We try to keep a wide variety of new clothing on hand, and have a whole room dedicated for this purpose. When our clients come in weekly to get clothing, it is like going shopping without having to pay. Therefore, presentation is key. We like our clothing to be easily accessible, nicely folded, and looking beautiful. The vast majority of this clothing is donated, and comes to us in boxes full of random items in different sizes. We have been fortunate enough to increase our clothing donations in the last couple of years, but that has made putting away and organizing the clothing room into a much bigger task. We need people to help us sort and put away clothing, and generally help keep our clothing room looking fantastic.

Key responsibilities and Accountabilities:

You will be going through boxes of clothing and miscellaneous items, and sorting, folding, and putting out the items

You will also help with refolding items that are already put away in the clothing room

You should have outstanding folding skills and good organizational skills

If you have an inner interior decorator that is dying to come out, you can have some fun with this role. Make our clothing room spectacular!

Training Provided:

An organizational and office introduction: 2 hours

Shadow staff members performing the required tasks: 4 hours

Additional training as needed or desired

Position Details: We would need you to come to our office anywhere from weekly to monthly for 1-3 hours at a time. Hours can vary; especially good times are Wednesday evenings, Monday and Wednesday mornings, and Saturdays from 8am – 12pm.

 

Prep Room Organizer

Position Reports to: Volunteer Coordinator

Job Purpose Summary: The prep room is the most important room to our clients and staff. It is where we keep our food, hygiene items, and harm reduction items. We constantly have supplies flowing in and out of this room. 40-70 clients come in this room to get supplies each week. Additionally, our counselors use this room every night that they go on outreach. Because of the volume of stuff going in and out of this room, there is a constant need to keep it organized, to keep supplies stocked, and to maximize space. Clients’ early opinions of ATC are largely formed by their experience when they first come to our office to get supplies. For young people with a lot of immediate needs, they place a lot of importance on what kind of supplies we have and whether or not they are easily accessible. When we are able to use our supply room space efficiently, it allows us to keep more goods in the office, enabling ATC to save time and money.

Key responsibilities and Accountabilities:

There are a lot of different tasks that are included in this role (you could do some or all of them)

Putting away supplies that come in from the food bank

Preparing supplies to be distributed to clients

Keeping our shelves stocked and orderly

Keeping the room clean

Breaking down cardboard boxes

Identifying supplies that we are running low on that we need to order

Energy, energy, energy! Ability to pick up heavy boxes (although there is not too much of this)

Training Provided:

An organizational and office introduction: 2 hours

Shadowing a staff person completing the job: 4 hours

Additional training as needed or desired

Position Details: We would need you to come by anywhere from weekly to monthly, for between 1-3 hours at a time. Hours can vary; especially good times are Wednesday evenings, Monday and Wednesday mornings, and Saturdays from 8am – 12pm.

 

Office Hours Savior

Position Reports to: Volunteer Coordinator

Job Purpose Summary: Monday through Thursday, from 3-5pm, two of our counseling staff answer our toll-free line. This time period gets seriously hectic! This is a time that clients are promised that they can always get a hold of us to request supplies, get resource information, or just check-in with someone. In the last couple of years the bulk of phone calls and requests of supplies during that time has become overwhelming. Having other people around to pack up food boxes, keep the office in order, and help in a variety of other ways will make our office hours time much more successful (and less stressful). We want to have clients feel cared for and attended to during this time – help us make that happen more consistently!

Key responsibilities and Accountabilities:

Packing Food boxes

Gathering other supplies

General maintenance of the office space (pretty unlimited, there’s always something to do!)

Training Provided:

An organizational and office introduction: 2 hours

Shadow a staff person completing your tasks: 4 hours

Additional training as needed or desired

Position Details: We need volunteers that can come to our office one day a week, two hours a day, for a commitment of at least six months. The hours are Monday, Tuesday, Wednesday, or Thursday from 3-5pm.

 

Birthday Card Maker

Position Reports to: Volunteer Coordinator

Job Purpose Summary: Making fun birthday cards!

Key responsibilities and Accountabilities:

Each year, ATC gives birthday cards and gifts to approximately 150 different clients. In order to add a personal touch to the gifts, we like to make homemade birthday cards. All of our staff writes messages on these cards

We need people who want to use their creative skills to make birthday cards for our clients

People could either use our supplies (paper, scissors, glue, markers), or their own. You don’t need to be Van Gough – simple, fun cards are greatly appreciated.

Card making can be done at our office or anywhere else you would like

This one is fun, easy, low-commitment and flexible

Training Provided:

An organizational and office introduction: 2 hours

Additional training as needed

Position Details: This would require people to make cards and bring them by our office on a monthly basis. The time commitment would be approximately 1-3 hours per month. The schedule is flexible.

 

Transcriber

Position Reports to: Development Coordinator

Job Purpose Summary: Twice a year we send out 2500 newsletters to a diverse group of people. These newsletters are our most important fundraising and community education tool. As part of our newsletter we always interview clients and community partners. These interviews are recorded on digital recorders and then need to be transcribed word for word into Microsoft Word. Also, occasionally we have trainings that need to be transcribed so that our staff into the future can benefit from trainings we conduct or attend now.

Key responsibilities and Accountabilities:

Ability to transcribe recorded interviews into a document

Efficient typing skills

A desire to listen in on what can sometimes be really interesting interviews or trainings

A willingness to respect the privacy of our clients

Training Provided:

An organizational and office introduction: 2 hours

An instruction sheet that outlines all the particulars

Any additional training as needed or desired

Position Details: As interviews come in, we will contact our list of transcribers to see who can do each given one. The recorders need to be picked up and dropped off to our office, although sometimes they can be delivered. The transcribing can occur in our office or anywhere else you would like.

 

Envelope Addresser

Position Reports to: Development Coordinator

Job Purpose Summary: Twice a year we send out 2500 newsletters to a diverse group of people. These newsletters are our most important fundraising and community education tool. We hand address them in an effort to make them more personal (and look less like junk mail). We bet you can do this.

Key responsibilities and Accountabilities:

Ability to address envelopes in legible handwriting

Accountable to complete and return the envelopes with no oversight

Good attention to detail

Training Provided:

An organizational and office introduction: 2 hours (optional)

An instruction sheet that explains the process

Any additional training as needed or desired

Position Details: We need envelope addressers twice a year. The amount of time and when the task is completed is completely up to you (1 hour or 15 – it all helps!). You can work in our office or pick up the envelopes and work anywhere else you would like.

 

Outreach Volunteer

Position Reports to: Program Manager

Job Purpose Summary: One night a week each volunteer will accompany staff as they walk around either the Mission or Downtown areas of San Francisco, building relationships with young people on the streets of San Francisco. Initially, a volunteer’s primary responsibility will be to support staff on outreach by handing out supplies and helping to keep the team safe. After a few months on the streets, they will begin to have the opportunity to have more in-depth interactions with our clients.

Key responsibilities and Accountabilities:

An ability to keep a consistent schedule for at least six months, preferably longer, one evening a week for about 4.5 hours

Ability to carry a back pack with 10 – 15 different supplies that can weigh up to 30 pounds for 2.5 hours

Ability to provide good “customer service” to our clients while on outreach, including navigating through your backpack full of supplies while being patient

An interest in helping us achieve our mission by assisting us in bringing our services to the streets

A non-judgmental attitude and a willingness to work in the harm reduction model

Training Provided:

8 hours of an introduction to the organization, outreach, safety, and the general operations of being an outreach volunteer

16 hours of training on outreach (going on outreach as an “extra” person)

Additional training as needed or desired

Position Details: This role requires an additional application and screening process, and we are pretty selective about who comes out on the streets. The hours are either 6:30 – 10:30 ish or 7:30 – 11:30 ish Monday, Thursday, or Friday night. Outreach volunteers usually have to be able to go on outreach the same night each week, for a commitment of six months, preferably longer.

 

In-Kind Donations Guru

Job Purpose Summary: As we see more and more clients, we go through more and more supplies. This gets expensive. Every dollar we can save on youth supplies can go to helping us pay for salaries, overhead costs, special gifts for clients, and other client needs. In an ideal word, all of our supplies that we get for clients, and for the office, would be donated. You can help make this happen by getting us donations of needed supplies. This is incredibly important to ATC. It is always a challenge to raise money for our program, and we could not exist without in-kind donations. The more supplies we can get, the better job we can do at supporting our clients. We would especially love to have people do this who have good local networks of people, or who are well connected in the business community, particularly the retail industry.

Key responsibilities and Accountabilities:

Have excellent oral and written communication skills, a willingness to talk with lots of people about our work, the ability to represent ATC in a basic way, good organization skills, and persistence

Write solicitation letters and make phone calls to businesses

Go to different stores in the bay area and solicit them

Organize hygiene item drives from people who travel

Connect with local religious and social groups and try to get them to do supply drives

Connect with local doctors or dentists who get samples of products

Organize clothing drives

Do research on potential in-kind sources

Anything else you can think of that would help us get supplies

Training Provided:

An organizational and office introduction: 2 hours

Shadow a staff person completing the tasks: 4 hours

Additional training as needed or desired

Position Details: The time would vary depending upon your schedule. We are looking for at least a six-month commitment. You could spend up to a few hours a week or a few hours a month. This position can be conducted either in our office or anywhere else you would like.

 

Community Research Assistant

Position Reports to: Community Resource Coordinator

Job Purpose Summary: At The Crossroads collaborates with a wide variety of local programs in order to help our clients reach their goals. We work with organizations that provide housing, jobs, drug rehab, healthcare, therapy, recreational opportunities, and education, among other services. In order to do the best job possible at helping our clients access these resources, we need to know what options are out there, and to keep up to date information on the various programs. Our Community Resource Coordinator, Ivan Alomar, is in charge of this responsibility, but he could use a lot of support, because there are so many different programs in the Bay Area that can help our clients. This is a pretty cool opportunity, especially for people interested in working or volunteering with non-profits in the Bay Area. You will learn all about the service landscape in the city. You’d be able to do a bit of networking. This role can look good on a resume. You would be playing a role in helping our clients reach their goals. You’d have the opportunity to learn from Ivan, who has been working with ATC for over five years, and brings a great deal of intelligence, heart, and expertise to his role.

Key responsibilities and Accountabilities:

Ability to represent ATC while speaking with collaborators, stay organized, and thoroughly document information.

Call or email local service providers to get information about their services

Research programs and services that could be useful for our clients

Enter information into our database

Update our resource/referral binders with information

Training Provided:

An organizational and office introduction: 2 hours

Collaboration and referral training: 2 hours

Shadow a staff person conducting the tasks: 4 hours

Additional training as needed or desired

Position Details: After the training period, the hours would be anytime during typical business hours, and into the early evening. Some tasks could be completed during non-business hours. Most of the tasks would need to be completed in our office, some tasks could be done anywhere you would like. We are looking for someone to make at least a six-month commitment for at least two hours a week.

 

Chore Champion

Position Reports to: Volunteer Coordinator

Job Purpose Summary: We like having a beautiful office. It so rarely happens. So many chores, so little time. Help us be pretty. If you do this role, our staff will love you forever. We will shower you with appreciation. We will get you some kind of special gift. You may be considered for sainthood.

Key responsibilities and Accountabilities:

A giving heart, and an eye for cleanliness

So many fun chores, where to begin?

Vacuuming and sweeping

Surface cleaning

Taking out garbage and recycling

Organizing various areas of the office

Anything to keep us be cleaner and neater!

Training Provided:

An organizational and office introduction: 2 hours

Shadow staff members in completing the tasks required: 4 hours

Additional training as needed or desired

Position Details: The schedule can vary. The amount of hours per week can vary. This role is perfect for someone who is looking for flexible volunteer hours. All hours would be conducted at our office.

 

Office Manager

Position Reports to: Volunteer Coordinator

Job Purpose Summary: Against all odds, our office is still standing and running, despite the lack of an office manager. We all pitch in to try to fill this role, but we would run so much more smoothly if there were one person in charge of keeping the office functioning. This position requires a lot of dedication, but for the right person it could be a great opportunity. If you are interested in employment as an office manager, this could be great on a resume. We would be incredibly grateful to anyone who could do this role effectively.

Key responsibilities and Accountabilities: It’s meaty. There are a number of different responsibilities that this role could include:

Order and purchase supplies

Work with our different vendors (phone, computer, etc.)

Keep files on purchasing and repair

Be the liaison with repair people for our computers, phones, printer, postage meter, and fax

Keep track of our supply needs, and coordinate getting these supplies

Help with the maintenance of our petty cash

Create systems for all of these different responsibilities that can be used by others

Have a lot of free time. Outstanding organizational skills. Very detail oriented. Good at working in a team

Comfortable with Word and Excel. Good communication skills. Comfort with numbers. Thorough and careful. Previous experience ideal.

Training Provided:

An organizational and office introduction: 2 hours

Shadowing staff in completing required tasks: 6 hours

Additional training as needed or desired

Position Details: The hours can vary for this role (mostly during business hours though). The role is conducted at the office for 6-8 hours a week. We ask for a six- month commitment (although preferably longer).

 

Development Associate

Position Reports to: Development Coordinator and Director

Job Purpose Summary: We need to raise over $700,000 a year. This takes a lot of time and hard work. Some of the work required is not too complicated, but can drain the time of our Development Coordinator, Jessica Lewis. Finding someone to assist Jessica would increase our capacity to raise money. If you are looking to break into fundraising, this could be a good introduction, and would look good on a resume. Also, Jessica will keep you entertained with her sparkling personality.

Development Associate volunteers must have outstanding organization skills, be detail oriented, comfortable with computers and the internet, and good oral and written communication skills.

Key responsibilities and Accountabilities:

Donation processing (tracking donations, writing thank you notes)

Help prepare mailings (organizing mailing lists, addressing envelopes, preparing donor packets)

Newsletter support (proofreading, taking photos, etc.)

Basic research on foundations and possibly starting to write some grants

Update files on foundations and corporations

Participate in planning and organizing for our fundraising events

Training Provided:

An organizational and office introduction: 2 hours

Shadowing staff in performing required skills: 6 hours

Additional training as needed or desired

Position Details: Most of the work would need to be done during business hours at the office. This role would require a commitment of 2-8 hours a week or every other week for at least three months.

We are also currently looking for a Summer SunDay Event Volunteer! For a full description, click here.

Comments are closed.