Over the next few months, Jamal and Diana work together on several goals. Jamal gets his ID, then starts a new part-time job. Diana lets him know about a housing program that he is eligible for, and he decides to apply. He asks Diana to support him through the application process.
Jamal completes the application with the exception of his social security card, which he needs a new copy of. In the meantime, he continues to report his income to the program case manager to remain eligible for placement. When Jamal finally has his card, Diana calls Jamal’s case manager to check-in. She calls three times over the course of a week and hears nothing back. Finally, she learns that the case manager is out for the month and that there is no update on Jamal’s application; so Diana makes a note to call next month. The entire time Jamal waits to hear about the program, he does not have stable housing and is couch surfing and occasionally staying in shelters or outside.
A month later, Diana talks to the case manager who says that Jamal can no longer qualify for the apartment because he earned too much money in his holiday paycheck at his job (he picked up a couple of extra shifts during the busy season). When Diana tells Jamal this, he is crushed. He feels like after all that work, they are back to square one. For a couple of months, Jamal stops meeting with ATC weekly. He sometimes says hi on outreach, but he doesn’t call the office.
One day, Diana learns of a new housing subsidy that Jamal might be a fit for. She gives him a call and explains, “I know that this process has been long and frustrating and I understand if you don’t want to do this anymore. But I think there’s another program we can get you in that might help you get an apartment.” Several intake calls (and months) later, Jamal is awarded the housing subsidy and tours two apartments that he can rent. He chooses the larger apartment that’s in the East Bay so that he has room to have his son stay with him.
The day that Jamal gets his keys to his new apartment, he meets with Diana to pick up kitchen supplies and bedding for his new place. He is nervous and excited about having a place to call home…